CUNY/311 Project

The CUNY 311 Project is a collaboration between the NYC Department of Information Technology and Telecommunications (DoITT) and the City University of New York. It provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives within New York City's Customer Service Center.

311 provides New Yorkers with one easy-to-remember number to access all City agencies and services. CUNY 311 Project support staff recruits and hires students, monitors on-site performance, and administers payroll.

CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES

Student Call Takers will work within the 311 Call Center to perform the following tasks:

  • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
  • Maintain customer satisfaction.
  • Enter call data into a computerized tracking system.
  • Collaborate with DoITT and CUNY Program staff as needed.

CUNY 311 CALL TAKER ELIGIBILITY AND QUALIFICATIONS

To become a Student Call Taker, applicants must meet the following:

  • Currently a student in good standing at a City University of New York college.
  • Undergraduate students, at time of application, must hold a GPA of 2.5 or higher, and maintain enrollment in at least 6 credits while working as a CCR
  • Graduate students, at time of application, must hold a GPA of 3.0 or higher, and maintain enrollment in at least 3 credits while working as an intern.
  • Be available 18 hours per week for three 6 hour shifts.
  • Have strong computer skills and be proficient with Internet.
  • Have excellent telephone etiquette and communication skills.
  • Be proficient in English and have strong reading and writing skills.
  • Only students with strong attendance and punctuality skills should apply.

NEW HIRE TRAINING

Once hired, all student call takers must attend a mandatory PAID new hire training (three weeks in length, M-F 9am to 5pm). 100% attendance is required.

Upcoming training dates are as follows,

  • Session 1: 6/6 – 6/24 (M-F 9am-5pm)
  • Session 2: 7/5 – 7/22 (M-F 9am-5pm)
  • Session 3: 8/1 – 8/19 (M-F 9am-5pm)

RATE OF PAY

Part-time CUNY 311 Student Call Takers are paid at the following rates:

  • Undergraduate students at $10.98 per hour.
  • Graduate students at $12.98 per hour.

*Student Call Takers are eligible for the salary increase ($12-$15 per hour) after completion of 4 months of employment in good standing. Pay rate changes will be made based on the number of credits students have earned.

WORK SCHEDULES

Students will be scheduled to work three 6-hour shifts a week for a total of 18 hours per week based on scheduling and shift needs within the 311 Call Center as well as students’ school schedules

TO APPLY

Interested students should contact the career office/department on their campus for pre-screening or more information; or apply online at cunyinternship-oaa-csm.symplicity.com/students.

 


CUNY 311 Call Center Campus Contacts


Baruch College

STARR Career Development Center
55 Lexington Avenue, Box B 2-150
New York, NY 10010

646-312-4670
careerdc@baruch.cuny.edu

Borough of Manhattan Community College

Center for Career Development
199 Chambers Street, S-342
New York, NY 10007

212-220-8170
career@bmcc.cuny.edu

Bronx Community College

Career Development Office
West 181st Street & University Avenue
Bronx, NY 10453

718-289-5908

Brooklyn College

Magner Center for Career
1303 James Hall
Brooklyn, NY 11210

718-951-5696

City College of New York

The Career Center
138th Street at Convent Avenue
NAC Building, 1st Fl, Room 116
New York, NY 10031

212-650-5326

CUNY Graduate Center

Student Affairs
365 Fifth Ave
New York, NY 10016

212-817-7400

Hostos Community College

Career Services
120 E. 149th Street, Rm. D-210
Bronx, NY 10451

718-518-4249
careerservices@hostos.cuny.edu

Hunter College

Career Development Services
695 Park Avenue, Room 805 E
New York, NY 10021

212-772-4850

John Jay College

Career Development Services
L72.00 New Building
524 West 59th Street
New York, NY 10019

212-237-8754
careers@jjay.cuny.edu 

Kingsborough Community College

Career Development Services
2001 Oriental Boulevard
Brooklyn, NY 11235

718-368-5115

LaGuardia Community College

Center for Career & Professional Development
31-10 Thomson Avenue, Room B114
Long Island City, NY 11101

718-482-5235
career@lagcc.cuny.edu

Lehman College

Career Services
250 Bedford Park Blvd. West
Bronx, NY 10468

718-960-8366

Medgar Evers College

Career Management Services Center
1637 Bedford Avenue, Room S 302
Brooklyn, NY 11225

718-270-6055

New York City College of Technology

Professional Development Center
300 Jay Street
Brooklyn, NY 11201

718-260-5050
pdc@citytech.cuny.edu 

Queens College

Career Development & Internships
65-30 Kissena Boulevard
Flushing, NY 11367

718-997-4465
qc_career@qc.cuny.edu

Queensborough Community College

Career Services
222-05 56th Ave
Bayside, NY 11364

718-631-6297

College of Staten Island

Career and Scholarship Center
2800 Victory Boulevard, Building A
Staten Island, NY 10314

718-982-2302

York College

Office of Career Services
94-20 Guy Brewer Blvd., Room #3E03
Jamaica, NY 11451

718-262-5119