FAQs

What is the difference between the CUNY portal and the CUNY website?

How do I register/login on the CUNY portal?

Worried about submitting your social security number to register for our site?

I forgot my password and/or username. What should I do?

How do I change my home address on the portal?

How do I customize my view on the CUNY portal?

Can I access my college’s website through the portal?

What browser works best with the CUNY portal?

I wanted to view a PDF file, but I got an error message, what do I do?


What is the difference between the CUNY portal and the CUNY website?

The CUNY Portal is the source of your private and secure information at CUNY (application status, financial aid info, etc...) as well as services that allow you to register for a course, access Blackboard and Degreeworks, and customize your "My Page".

The CUNY website or (cuny.edu) is the source of all public information at C UNY such as academic programs, the CUNY Newswire, admissions information, the library catalog, job postings, links to the college websites, etc..

How do I register/login on the CUNY portal?

Click on the "Portal Log-in" link in the middle of the Portal Log-in Page.

If you have previously registered on the CUNY portal, type in your Username and Password and click on the Log-in button.

If you have not registered on the CUNY portal, select the "Register Now!" link. A new page will display six categories for registration: student, faculty, staff, applicant, and alumni or visitor. Select the appropriate link. Students, faculty and staff must enter their last name, social security number and birth date in order to validate their connection with the university.

Worried about submitting your social security number to register for our site?

Within the portal registration process, we ask for your Social Security Number (SSN) once and only once. By design, this number is transmitted to us under the widely recognized https security protocol the one and only time that you supply it, and it is not stored anywhere in the CUNY portal. Well behind the scenes, we use a complex mathematical abstraction process that allows us to verify that the SSN entered for you is correct. To provide further protection, our process is designed so that it is impossible to re-construct the original SSN once it has been sent to us on that single occasion when you register.

I forgot my password and/or username. What should I do?


Click on the "Forgot your Portal Username or Password? " link in the middle of the Portal Log-in Page.You can then either fill out a form to re-validate your account or have your current password sent to your registered email address.

How do I change my home address on the portal?

 

To change your home address on the portal:

"student" - contact your registrar's office.

"faculty/staff" - contact your HR department.

"visitor" - login and go to your profile.

For "applicants":

  • If you have filled out the form with the correct information, you don't have to worry about the information you have in your profile.
  • If you have not submitted the form and don't mind filling out another online form, you may register for another "applicant" account.
  • If you fill out the application form with the wrong information and have submitted it, please contact the admission's office: aonline@mail.cuny.edu or call 212-997- CUNY (2869)

How do I customize my view on the CUNY portal?

To create your customized view you must register and login. A new tab will appear in the upper right hand corner. Click on "My Page" and select one of the "edit" buttons to add or change information.

Can I access my college’s website through the portal?

Yes. From the college dropdown box, you can select your college's website.

What browser works best with the CUNY portal?

The portal is best viewed using Internet Explorer 5.x or higher, with Java enabled, and a resolution of 800x600 or greater.

I wanted to view a PDF file, but I got an error message, what do I do?

Viewing PDF files requires a PDF Reader. Download the free Adobe Acrobat PDF Reader if needed. http://www.adobe.com.