Steve Hiller is Director of Assessment and Planning at the University of Washington Libraries. He has been active in library assessment for more than 20 years, presenting and publishing on a number of assessment-related topics including user needs assessment, library planning and performance metrics, articulating library value and developing organizational capacity for sustainable assessment. Steve was recently elected chair of the International Standards Organization Subcommittee on Library Quality, Statistics and Performance Evaluation. He has also served as a library evaluator for the Northwest Commission on Colleges and Universities, a regional accrediting body. Steve was an ARL visiting program officer from 2004 to 2010 working on library assessment and is also a co-founder and co-chair of the biennial Library Assessment Conference which started in 2006 and will be held in Seattle this year from August 4 to 6.
Debra Gilchrist, PhD is Vice President for Learning and Student Success at Pierce College, a community college in the Puget Sound region of Washington State. In addition to academic and student affairs, she leads efforts focused on regional accreditation and achievement of institutional outcomes. She has published and presented for over a decade on outcomes assessment as a tool for change, demonstrating the contributions of academic libraries through assessment of both learning and program impact and quality. Serving as a collaborator with Lisa Janicke Hinchliffe, they designed and led ACRL’s workshops and webinars on utilizing the Standards for Libraries in Higher Education for planning and demonstrating library contributions to student learning and success. She has served ACRL as an inaugural faculty member in the Immersion program since 1999 and was honored with the Miriam Dudley Award in 2007. Debra has a PhD in Higher Education Leadership from Oregon State University and an MLS from University of Denver. Her doctoral dissertation focused on the leadership role of academic librarians to influence instructional change.