Reinventing Libraries: Reinventing Assessment
Innovative Practices and Ideas that Challenge the Status Quo

Proceedings of the CUNY Library Assessment Conference

June 2014

Ann Fiddler and Curtis Kendrick, Editors


Introduction ............................................................. Ann Fiddler & Curtis Kendrick >>

The City University of New York (CUNY) Library Assessment Conference, Reinventing Libraries: Reinventing Assessment – Innovative Practices and Ideas that Challenge the Status Quo kicked off with the statement "assessment without action is meaningless."[1]  Over the course of the day-long event presenters reinforced this message, demonstrating how their assessment efforts have led to actionable outcomes and meaningful change.  The necessity of assessment within libraries, and more generally within higher education, has never been more evident.  Library assessment articles, conferences, reports and proceedings are proliferating, as librarians engage in increasingly sophisticated ways of evaluating our collections, services, facilities and technologies.  Ultimately, it is incumbent upon we practitioners to demonstrate the myriad ways in which we add value to our organizations – to the teaching, learning and research missions, and beyond to the broader society in which we operate.

Like many other academic libraries, the libraries of The City University of New York have been grappling with assessment efforts for several years.  Several years ago we conducted a system-wide implementation of the LibQual+ survey.  More recently, two of our colleges, Baruch and Brooklyn, participated in the Association of Research Libraries' "Value, Outcomes, and Return on Investment of Academic Libraries (Lib-Value)" project, sponsored by the Institute of Museum and Library Services.  The genesis of this conference grew out of a desire to share assessment activities and practices across the twenty-four colleges comprising CUNY.  We soon realized the benefit of reaching beyond the University, and our efforts evolved into a conference of national scope.

The papers and poster sessions included in these proceedings provide a glimpse of some of the many projects librarians are engaged with across the country.  Topics range from information literacy to e-book and e-journal usage to anthropological and ethnographical approaches, to assessment of space and facilities to website design and discovery service usability studies.  We view this conference and these proceedings as part of a continuum of discussion about library assessment and evaluation.  We hope you enjoy reading through these, and look forward to continuing the conversation in the next venue.


Morning Keynote Session ............................................. Steve Hiller <pptx>


Afternoon Keynote Session......................................Deb Gilchrist <pdf>




Poster Presentations:


Presenters' Bios:

Steve Hiller is Director of Assessment and Planning at the University of Washington Libraries. He has been active in library assessment for more than 20 years, presenting and publishing on a number of assessment-related topics including user needs assessment, library planning and performance metrics, articulating library value and developing organizational capacity for sustainable assessment.

Debra Gilchrist, PhD is Vice President for Learning and Student Success at Pierce College, a community college in the Puget Sound region of Washington State.  In addition to academic and student affairs, she leads efforts focused on regional accreditation and achievement of institutional outcomes. She has published and presented for over a decade on outcomes assessment as a tool for change, demonstrating the contributions of academic libraries through assessment of both learning and program impact and quality.

Lisa Janicke Hinchliffe is Coordinator for Information Literacy Services and Instruction at the University of Illinois-Urbana.

Susan Avery is Instructional Services Librarian in the Undergraduate Library at the University of Illinois-Urbana.

Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries

Melissa Goertzen is the E-Book Program Development at Columbia University Libraries

Catherine Chew is the Associate Director for Special Projects & Initiatives for the Health Sciences Libraries at the University of Minnesota

Caroline Lilyard is a Business Librarian at University of Minnesota Libraries

Mary Schoenborn is the University of Minnesota Libraries liaison to the Humphrey School of Public Affairs and the Carlson School of Management

Jim Stemper leads the organizational data initiative at the University of Minnesota Libraries

John Pell, Sarah Laleman Ward, and Margaret Bausman are faculty librarians at Hunter College, CUNY researching relationships among teaching faculty, librarians, and library resources.

Jean Amaral is an Assistant Professor/Emerging Technologies Librarian at Queensborough Community College, CUNY

Roger C. Schonfeld is the Program director for Libraries, Users, and Scholarly Practices at Ithaka S+R

Jason Simon is the Technology & Serials Librarian at Fitchburg State University

Angel Dang, Chelsea Osborne, Misty Runnel, Debby Vargas are iSchool students at the University of Maryland

Martha Kyrillidou is a Senior Director for Statistics and Service Quality Programs at the Association of Research Libraries

Brian Winterman is an Information Literacy and Assessment Librarian at Indiana University

Emily K. Campbell is a Special Projects Librarian for Collections at the University of Michigan

Dr. Donna Lanclos is Associate Professor for Anthropological Research, J. Murrey Atkins Library, UNC Charlotte

Maura A. Smale is an Associate Professor and Coordinator of Library Instruction, New York City College of Technology, CUNY

Mariana Regalado is an Associate Professor and Head of Reference and Information Services at Brooklyn College, CUNY

Angie Brunk is an Assistant Professor and Reference and Instruction Librarian at Emporia (KS) State University

Cynthia Kane is a Professor and the Director of Assessment at the William Allen White Library, Emporia (KS) State University.

Erin Valentino is the Research Education Librarian at Trinity College Library in Hartford, CT.

Kelly Dagan is the Outreach/Instruction Librarian at Trinity College

Philip Swan is an Associate Professor and Head of Research and Instruction.

Stephanie Margolin is an Assistant Professor and Instructional Design Librarian, Hunter College, CUNY

Kate Peterson is an Undergraduate Services Librarian

Jan Fransen is an Engineering Librarian

Shane Nackerud is a Technology Lead for eLearning

Kristen Mastel is an Outreach and Instruction Librarian, University of Minnesota-Twin Cities

W. Michael Johnson is an Adjunct Professor, The Spitzer School of Architecture, CCNY, CUNY. He also is a practicing architect specializing in the integration of social network, growth and information diffusion modeling within design processes.

Danuta A. Nitecki is Dean of Libraries and Professor, College of Computing and Informatics, Drexel University.

Joyce Chapman is the consultant for Data Analysis & Communications at the State Library of North Carolina

Bret Davidson is a Digital Technologies Development Librarian at the North Carolina State University

Pamela Jacobs is Acting Head, Information Resources at the University of Guelph Library.

Robin Bergert is a User Experience Librarian at the University of Guelph.

Silvia Lu is the Reference and Social Media Librarian at Laguardia Community College, CUNY

Amy R. Hofer is the Distance Learning Librarian at Portland State University

Lori Townsend is the Learning Services Coordinator for the University Libraries at the University of New Mexico.

Michael M. Rawls is the Budget and Assessment Director for Virginia Commonwealth University Libraries

Cassi Pretlow is the Assessment Coordinator at the Auraria Library in Denver

Kelleen Maluski is a Reference Associate for Health Sciences, NYU Bobst Library

Eimmy Solis is a Reference Associate for Business and Government Documents, NYU Bobst Library

Olivia Castello is an Outreach and Educational Technology Librarian, Bryn Mawr College

Melissa Cresswell is the Director of Planning and Communications, Bryn Mawr College

Sara Lowe is an Assessment Librarian, Claremont Colleges Library

Sean Stone is a Science & Asian Studies Librarian, Claremont Colleges Library

Michael Luther is an Assessment Librarian, Kennesaw State University

Robin Brown is an Information Literacy Librarian, BMCC, CUNY

Melissa Jadlos is the Library Director, Lavery Library, St. John Fisher College

Christina Hillman is an Assessment and Online Program Coordinator, Lavery Library, St. John Fisher College

Megan Oakleaf is an Associate Professor, iSchool Syracuse University

Claire Holmes is a Research and Instruction Librarian and Liaison to the College of Education, Towson University.

Jesus Sanabria is an Assistant Professor-Librarian, Bronx Community College, CUNY

Julia Pollack is an Instructor, Bronx Community College, CUNY

Leanne Ellis is the Bronx School Library Coordinator for the New York Department of Education Office of Library Services.

Rebekah Kilzer is the Library Director, Shawnee State University's Clark Memorial Library

Katy Mathuews is an Access Services Librarian, Shawnee State University's Clark Memorial Library

Jennifer Jarson is the Head of Public Outreach and Information Literacy Services, Muhlenberg College

[1] Kendrick, Curtis, "Welcome and Introduction," Reinventing Libraries: Reinventing Assessment – Innovative Practices and Ideas that Challenge the Status Quo Conference, June 6, 2014.