CUNY/311 Project

The CUNY 311 Project is a collaboration between the NYC Department of Information Technology and Telecommunications (DoITT) and the City University of New York. It provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives within New York City's Customer Service Center.

311 provides New Yorkers with one easy-to-remember number to access all City agencies and services. CUNY 311 Project support staff recruits and hires students, monitors on-site performance, and administers payroll.

CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES

Student Call Takers will work within the 311 Call Center to perform the following tasks:

  • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
  • Maintain customer satisfaction.
  • Enter call data into a computerized tracking system.
  • Collaborate with DoITT and CUNY Program staff as needed.

CUNY 311 CALL TAKER ELIGIBILITY AND QUALIFICATIONS

To become a Student Call Taker, applicants must meet the following:

  • Currently a student in good standing at a City University of New York college.
  • Undergraduate students, at time of application, must be a 2nd semester freshman and hold a GPA of 2.5 or higher, and maintain enrollment in at least 6 credits while working as a CCR.
  • Graduate students, at time of application, must have completed minimum of 6 credits, hold a GPA of 3.0 or higher, and maintain enrollment in at least 3 credits while working as an intern.
  • Be available 18 hours per week for three 6 hour shifts.
  • Have strong computer skills and be proficient with Internet.
  • Have excellent telephone etiquette and communication skills.
  • Be proficient in English and have strong reading and writing skills.
  • Only students with strong attendance and punctuality skills should apply.

NEW HIRE TRAINING

Once hired, all student call takers must attend a mandatory PAID new hire training (three weeks in length, M-F 9am to 5pm). 100% attendance is required. Upcoming training dates are as follows,

  • Monday 6/29/15 to Friday 7/17/15 (9am to 5pm)
  • Monday 8/3/15 to Friday 8/21/15 (9am to 5pm)

Rate of Pay

Part-time CUNY 311 Student Call Takers are paid at the following rates:

  • Undergraduate students at $10.98 per hour.
  • Graduate students at $12.98 per hour.

Flexible Work Schedules

Students will be selected based upon scheduling and shift needs within the 311 Call Center. Generally, students will be scheduled to work three 6-hour shifts a week for a total of 18 hours per week.

To Apply

Interested students should contact the office/department on their campus for more information or register & apply online via the following website https://cunyinternship-oaa-csm.symplicity.com/students/index.php

 

CUNY 311 Call Center Campus Contacts


Baruch College

Career Development Center
646-312-4670
careerdc@baruch.cuny.edu

School of Public Affairs, Career Services Office
spa.careerservices@baruch.cuny.edu

Borough of Manhattan Community College

Center for Career Development
212-220-8170
career@bmcc.cuny.edu

Bronx Community College

Career Development Office
718-289-5908

Brooklyn College

Magner Center for Career Development and Internships
718-951-5696
careernews@brooklyn.cuny.edu

City College of New York

Career Center
212-650-5327
careercenter116@hotmail.com

CUNY Graduate Center

Office of Financial Aid
212-817-7460

Hostos Community College

Career and Transfer Center
718-518-4468
careerservices@hostos.cuny.edu

Hunter College

Career Development Services
212-772-4850

John Jay College

Career Development Services
212-237-8754

Kingsborough Community College

Career Development Placement and Transfer Office
718-368-5115

CUNY School of Law

Career Planning Office
718-340-4230

LaGuardia Community College

Academic Affairs Office
718-482-5235

Lehman College

Career Services Center
718-960-8366

Medgar Evers College

Career Management Services
718-270-6055

CUNY Medical School

Office of Administration

New York City College of Technology

Placement Office
718-260-5050
employmentsvc@citytech.cuny.edu

Queens College

Career Development and Internships
718-997-4465

Queensborough Community College

Career Services
718-631-6297

School of Professional Studies

Career Services
212-652-2042
http://sps.cuny.edu

College of Staten Island

Career Placement, Scholarships and Awards
718-982-2300
careerplacement@postbox.csi.cuny.edu

York College

Office of Career Services
718-262-2282
career@york.cuny.edu

Guttman Community College

Office of Partnerships and & Community Engagement
646-313-8014
partnerships@guttman.cuny.edu

You can also follow us on Twitter for more information @CUNY311_Project.