Citizenship Now!

College Assistant/Volunteer Engagement Coordinator

Location:

CUNY Central 31st Street

About the CUNY/NYC Citizenship Now! Volunteer Corps

The CUNY/NYC Citizenship Now! Volunteer Corps is the only large-scale, university-based volunteer initiative in the country providing immigrants with free citizenship application assistance.  It is a growing community of New Yorkers from all backgrounds who are passionate about immigrants' rights, immigration law, and service to the public.

Corps members are responsible for staffing Citizenship Now! events, held throughout New York City on weekends.  At these events, volunteers work one-on-one with applicants, helping them complete the N-400 Application for Naturalization.  Filing the N-400 is the final step towards citizenship for many residents who have spent years navigating through the difficult immigration process.

Job Description:

• Recruit and schedule volunteers for Citizenship Now! Application Assistance Events, about 60 volunteers per event, depending on event size.
• Ensure that volunteers receive orientation materials before their arrival to the event.
• Conduct volunteer orientation before each event.
• Ensure that volunteers and staff are placed in a station matching their qualifications and that they are aware of their responsibilities and comply with them.  Be the point of contact for volunteers at each event making sure that they have a rewarding experience and that new volunteers are paired with experience volunteers. Make sure that volunteers are properly thanked.
• Manage volunteer Access database to ensure accurate tracking of volunteer hours.  Manage data transfer into email management software to ensure that volunteers who register for the first time receive email communications and our newsletter.
• Produce monthly reports about volunteer registrations and engagement.
• Ensure regular and appropriate communications to keep volunteer base informed and engaged.  These communications include but are not restricted to: emails, content for Member Network, content for Citizenship Now! Monthly, Volunteer Guide, event and training materials.
• Work with Central Office Staff, Legal Staff, Special Projects staff, and Communications Staff to ensure the success of all events.
• Recruit and schedule volunteers for Citizenship Now Call-in and other special events.
• Develop new ways of attracting new volunteers, utilizing volunteers effectively, thanking and retaining volunteers.
• Organize and conduct volunteer trainings in coordination with our legal staff.
• Respond to volunteers requests and inquiries in a timely manner.
• Perform other duties as necessary.

Qualifications Required:

• Passion for immigration issues.
• Bachelors degree.
• Available to work one Saturday per month.
• At least two years of experience in a similar position.
• Strong written and oral communication skills.
• Proven organizational and problem-solving skills.
• Strong relationship or “people” skills.
• Demonstrated ability to work independently and with minimal oversight, but also takes direction well and is eager to meet or exceed performance goals.
• Capacity to thrive under pressure while working on multiple tasks and projects.
• Ability to set priorities for self, team and peers, and adjust when priorities change.
• Proficient using all Microsoft Office applications including Word, Excel, Outlook, and especially working experience creating, working with, and modifying databases in Access.

To apply:

Please email cover letter, writing sample and resume to A. Sofia Carreno at ascbh@mail.cuny.edu

Application closing date Feb. 24, 2012