Hurricane Sandy FAQs for Students

To post additional questions, please forward them to: Luis.Manzo@mail.cuny.edu                                                                       Back to  Hurricane Sandy Resources & Services

 

CLASS ENROLLMENT & INSTRUCTION


Q:How will I make up the lost class time? Will there be a make-up time period to get course work done? A. Yes. In order for faculty and students to make up missed coursework, Colleges and their faculty will inform students how they will complete courses this semester. You should consult with your instructor(s) regarding the specific approach to make-up required coursework for each class.  Additionally, CUNY has extended the withdrawal period to November 16th (Nov 12th for LaGuardia CC, Guttman Community College, Kingsborough CC and Law School) to provide additional time to advise students in their best interest.  <Answer>

Q:  I have a serious storm-related situation that has prevented me from getting to classes. What should I do? Will I be penalized? A. Participation and regular attendance in class is essential to your academic success. If you cannot attend classes as a direct result of Hurricane Sandy, you are advised to discuss with your instructor(s) the reason(s) you cannot attend and discuss alternative options. Keep in mind your overall attendance and participation may impact your grade.  Excessive absence may result in a failing grade or significant reduction in earned grade. Please refer to your class syllabus for minimum participation and attendance requirements.  If in doubt, consult your instructor. <Answer>

Q:  What do I do if I can't attend a make-up day? Will I be penalized if I can't attend a make-up day? A. Participation and regular attendance in class is essential to your academic success. If for any reason you cannot attend a scheduled make-up day or participate in the assigned make-up activity, you are advised to discuss with your instructor the reason you cannot attend and request an alternative.Keep in mind your overall attendance and participation may impact your grade.  Excessive absence may result in a failing grade or significant reduction in earned grade. Please refer to your class syllabus for minimum participation and attendance requirements.  If in doubt, consult your instructor. <Answer>

Q:  What happens if I stopped attending classes but it is because I was dealing with a significant personal hardship related to the storm? A. Initially you are encouraged to discuss such hardships with you instructor and inquire whether an incomplete grade in the course, with the mutual agreement to make up the remaining work and complete the course, is an option.  When an incomplete grade is not possible, you should withdraw officially.  If withdrawal is after the extended deadline and you have not yet officially withdrawn, you are advised to file an appeal for withdrawal after the deadline and provide a statement and any documentation regarding your specific circumstances.  Appeals are considered on a case by case basis.. <Answer>

Q:  What if my circumstances related to the Hurricane prevent me from returning to class for the remainder of the semester? A. You should withdraw officially.  If withdrawal is after the extended deadline and you have not yet officially withdrawn, you are advised to file an appeal for withdrawal after the deadline and provide a statement and any documentation regarding your specific circumstances.  Appeals are considered on a case by case basis. <Answer>

Q:  What will be recorded on my academic record and transcript if I withdraw from classes? A. A grade of “W’ will be recorded on your transcript when you withdraw.  <Answer>

Q:  Will CUNY consider reimbursement of my tuition and fees if I withdraw from classes? A .Reimbursement is considered upon appeal and on a case by case basis.  If you withdraw from classes as a direct result of Hurricane Sandy and have extenuating circumstances, CUNY will provide a full refund of tuition, fees, and other institutional charges, or provide a credit in a comparable amount against future charges.  You must provide sufficient documentation that your withdrawal was due to Hurricane Sandy. <Answer>

Q:  What are the extenuating circumstances that would result in a successful appeal? A .Extenuating circumstances are considered on a case by case basis.  You may discuss your college’s appeals process with the campus Office for Students’ Affairs.     <Answer>

Q:  If I withdraw from classes will the semester of Financial Aid use up a term of eligible aid I may be entitled to receive?  A. Yes, currently there is no extension of TAP or Title IV maximum term limits.  <Answer>

Q:  Will withdrawing from classes as a result of Hurricane Sandy affect my academic eligibility for Title IV financial aid? A. For the purpose of Title IV, if a student fails to meet an institution's satisfactory academic progress standards due to the storm, upon appeal, the institution may use the exception provided in §668.34(c)(3) to find that because of "other special circumstances" the student is nevertheless meeting its standards.  You must provide documentation to support that your inability to maintain satisfactory academic progress was due to Hurricane Sandy.  Consult your college financial aid office for appeal process instructions. <Answer>

Q:  Will withdrawing from classes as a result of Hurricane Sandy affect my academic eligibility for TAP financial aid? A. For the purpose of TAP, students are eligible for a one time waiver if he/she fails to meet the TAP satisfactory academic progress and pursuit standards due to extenuating circumstances.  Currently, there is no extension of the TAP one time waiver to apply for the purpose of Hurricane Sandy. You must provide documentation to support that your inability to maintain satisfactory academic progress was due to extenuating circumstances.  Consult your college financial aid office for appeal process instructions. <Answer>


Veterans Affairs


Q: I heard that the VA New York Harbor Healthcare System’s Manhattan facility is closed. What do I do if I was receiving services there? A: In the aftermath of Hurricane Sandy, VA New York Harbor Healthcare System's Manhattan facility remains closed.  To accommodate Veterans' needs, several phone numbers and programs have been developed to ensure the continuity of care for patients currently displaced.
Veteran Information Help Line: 1-855-269-8338:  Staffed Monday - Friday from 8 a.m. to 4 p.m.  For medical emergencies, dial 911. 
VA Emergency Pharmacy Refill Program for Veterans enrolled for VA care. The system can be accessed by going to any big chain pharmacy with your Veteran ID card and medication bottle with label (showing a refill date within the last 90 days). Ask the pharmacist to call Heritage Health Solutions Customer Care Center at toll free 1-866-265-0124.  No controlled drugs will be processed under this program. If a controlled drug is needed, please contact the Brooklyn VAMC Emergency Department.
VA Nurse Help Line: 1-866-940-2877 (7 days per-week, 24 hours day): To speak to a registered nurse about any health related questions.
If you have questions about an appointment at the Manhattan VA or to schedule an appointment: call 1-877-877-9267 (Monday-Friday, 7:30 a.m. to 8 p.m.)
<Answer>

Q: Are there any services for Student Veterans affected by Hurricane Sandy? A: Yes. Veterans Legal Services NYC addresses the legal needs of veterans in New York City.
Veterans requiring  legal help with their student loan debt call 718-237-5564 General legal services including civil court representation, mortgage/foreclosure proceedings, rent disputes, eviction proceedings, domestic violence, child custody hearings, family matters, immigration and bankruptcy call 347-592-2409.
General legal services Single Stop USA provides students and their families with access to benefits and services needed to help students stay in school and graduate.  We have six Single Stop USA locations within CUNY:
BCC Single Stop USA
BMCC Single Stop USA
Hostos Single Stop USA
Kingsborough Single Stop USA
LaGuardia Single Stop USA
Queensborough Single Stop USA
The following are Single Stop USA locations with Veteran’s initiatives outside of CUNY in New York City:
LIFT – The Bronx
Bronx, NY 10458
718-733-3897
Bedford Stuyvesant Restoration Corporation
1406 Fulton St
Brooklyn, NY 11216
718-636-6942

Institute for Family Health
1879 Madison Avenue
New York, NY 10035
212-423-4000

Mid-Manhattan Library
455 5th Avenue
New York, NY 10016
212-340-0863

Brooklyn Workforce1 Career Center
9 Bond Street, 5th Floor
Brooklyn, NY 11201
Between Livingston and Fulton Streets
718-246-5219

Bronx Workforce1 Career Center
Fordham Place
400 East Fordham Road (entrance on Webster)
Bronx, NY 10458
718-960-2458

Queens Workforce1 Career Center
168-25 Jamaica Avenue, 2nd Floor
Jamaica, NY 11432
Between 168th and 169th Streets
718-557-6755
<Answer>

Q: Do I have to continue to repay my student loan if I have been called to active duty in response to Hurricane Sandy? A: Governor Andrew M. Cuomo directed New York State Higher Education Services Corporation (HESC) to grant temporary student loan relief to New Yorkers who were affected by Hurricane Sandy. If requested, New Yorkers in Bronx, Kings, Nassau, New York, Queens, Richmond, Rockland Suffolk and Westchester counties are now eligible to receive a 90 day grace period, from October 27th, 2012 to January 25th, 2013, in order to repay their student loan payments. All members of the military who have been called to assist in the aftermath of Hurricane Sandy will also be eligible.
Borrowers should contact HESC to request a temporary suspension by calling 1-866-991-HESC (4372) or by emailing Dept736@hesc.ny.gov. A specific option has been added to the toll free number for Sandy victims
<Answer>

Q: If I’ve been displaced by Hurricane Sandy what can I do to receive my VA benefits? A: If you want to keep up with your VA benefits after being relocated log-on to: http://www.blogs.va.gov/VAntage/8308/keeping-up-with-your-benefits-after-hurricane-sandy/\ <Answer>

 

FINANCIAL AID


Q:  I was expecting my financial aid or work study payment and it has not yet arrived.  When can I expect funds? A:  Financial aid payments generated during and right after Hurricane Sandy were delayed.  Financial aid checks which are mailed by the Central Office of CUNY needed to be diverted to a post office that was open for processing the checks.  They are a few days late in reaching you. CUNY Scholar Card payments will be delayed one day.  Direct deposit payments will be 1 or 2 days late, depending on the bank where you have your account.  We expect no further delays.   <Answer>

Q:  I am at a temporary address.  How can I get my financial aid check? A:  You must inform the college Registrar and Financial Aid Offices of your temporary address where you can receive your check.  To sign up for electronic payment method (CUNY Scholar Support Card) click here
Queensborough and Guttman Community College students only:  please visit CUNYfirst Self Service to update your address or change and enroll in electronic payment methods.
<Answer>

Q:  If I still don’t get my payment what should I d o? A:  Contact your college Bursar Office for further guidance. <Answer>

Q : What if I need to transfer to a different school? A: If you wish to transfer to a different school, you should contact the financial aid office at your new school as soon as possible so that the new school can request your federal financial aid records. This early contact will also allow the new school to provide you with information needed to support a request for financial aid. <Answer>

Q: What are my options if my aid eligibility was impacted by a Hurricane Sandy but my application does not reflect this change? A: The financial aid office at your college or career school is authorized to use professional judgment in order to more accurately reflect the financial need of students and families affected by a disaster. If you feel that your eligibility for aid was impacted by the disaster, you should contact the financial aid office at your school to ask for a re-assessment of eligibility. <Answer>

Q: Do I need to claim on my FAFSA any disaster-related support I received from either the state or the U.S. Department of Education? A: No. If you received any special aid from the federal government or from your state, for the purpose of providing financial relief, it should not be counted as income, other resources, or other financial assistance when determining your eligibility for federal student aid. <Answer>

Q: What if documentation that I need to apply for financial aid has been damaged or lost by a natural disaster? A: It is possible that you may be asked to provide documentation to verify information from your financial aid application. If the documentation being requested has been lost or destroyed by the disaster, you should immediately inform the school that asked for the records. That school may make a determination not to require those documents. <Answer>

Q: I have a federal student loan and I was not able to complete my school year due to a natural disaster. What are my options? A: If you are a federal student loan borrower who was not able to complete your school year as a result of the disaster, you will be provided with an extended “in-school” status until you officially withdraw or re-enroll in the next regular enrollment period, whichever is earlier. This action will prevent you from entering repayment status on your loans. Contact your school to request this action. <Answer>

Q: I was displaced from my home in a recent natural disaster. As a result, I am having trouble making payments on my federal student loan. What are my options? A: If you are a borrower in repayment who was adversely affected by a disaster, you qualify for administrative forbearance of loan repayment for a period of up to three months. During forbearance, payments are temporarily postponed or reduced. However, interest is still charged during the forbearance period. You should contact your lender or loan servicer to request this forbearance. <Answer>

Q: I have questions regarding my financial aid and completing my FAFSA application? A: Students and parents with questions about their federal student aid can call 1-800-4FEDAID (1-800-433-3243). You may also visit the Office of Financial Aid at your respective school. <Answer>

Q. My family was impacted by Hurricane Sandy. Are there any resources available to us? A. You can review the CUNY Hurricane Sandy Relief Resources website <Answer>


Student Conduct


Q: What if there are current disciplinary charges pending against me and I am unable to remain in school this semester due to Hurricane Sandy? A: You should contact the Student Conduct Officer at your college.  Please keep in mind that under Bylaw Section 15.3(c ), in the event that a student withdraws from the college after a charge, accusation or allegation against the student has been made, and the college prefers formal disciplinary charges, the withdrawn student is required to participate in the disciplinary hearing or otherwise to resolve the pending charges and will be barred from attending any other unit of the university until a decision on the charges is made or the charges are otherwise resolved. <Answer>