Human Resources Management

By special arrangement, CUNY employees may attend individual professional development programs offered by the New York City Department of Administrative Services (DCAS).   DCAS Citywide Training Center (CTC) courses and programs are designed to improve participants' skills, job performance, and career opportunities.  Instructors are drawn from government, universities, and the private sector and are practitioners of the skills they teach.  The CTC offers courses and programs in professional and administrative workplace effectiveness, managerial and supervisory skills, computer technology, certifications for IT professionals, and auditing and procurement management and certification programs.

Course Categories

CTC Workplace Effectiveness courses assist all levels of staff in refining the project and people management skill-sets necessary to address the multiple challenges that arise when dealing with the public.  The workplace effectiveness course list includes such selections as delegation and time management, project management, stress management, managing multiple priorities, managing organizational change, business writing, dealing with difficult people, and effective office management.

CTC Managerial and Supervision courses emphasize the use of leadership skills as strategic tools for achieving the employer's mission and goals.  Topics addressed in these classes include team development, employee motivation, reducing conflict, leading organizational change, coaching employees, setting direction, and managing for excellent customer service.

CTC Communication courses provide opportunities for employees at all levels to improve and broaden their written, oral, and interpersonal communication skills.  Specific course topics include grammar fundamentals, business writing, quality in-person customer service, listening skills, telephone techniques, effective presentations, and assertive communication.

The CTC's Administrative Professional Certificate (APC) provides an opportunity for administrative professionals at various levels to strengthen their general skill-sets and to learn more effective ways of managing in the modern office environment.  To obtain the CTC APC certificate, employees must take three core courses, a communications course, and a technology course.

The CTC also provides a broad range of Computer Application courses for general staff that include the Microsoft Office Suite, Desktop Publishing (InDesign, Publisher), Graphic Applications (Illustrator, Photoshop, Visio), MS Project, Crystal Reports, Operating Systems (Windows 7, Vista), and Web Development Applications (Dreamweaver, Fireworks, Flash, FrontPage, HTML, XML).  Technology courses and certification programs for IT Professionals also are available (MCDTS, MCTS, Network+ and A+ Certifications, Security+, Javascript Fundamentals).

The CTC offers Auditing courses that comply with the federally mandated Government Auditing Standard. Courses are provided specifically for city auditors, and for other auditing managers. Auditing course instructors have extensive experience in government auditing and training and come from the Government Audit Training Institute of the Graduate School of the United States Department of Agriculture (USDA).

The CTC provides Energy Management and Building Operations courses to prepare energy managers and facilities staff to fulfill the requirements of Mayor Bloomberg's sustainability plan, PlaNYC 2030.  Building operators are critical to the management of successful, energy-efficient facilities.  The courses offer the opportunity for improved job skills and more comfortable, efficient facilities.  Plus, staff can earn their Certified Energy Manager (CEM) and the Level 1 Building Operators Certification (BOC).   

CTC Procurement courses are presented by the New York City Procurement Training Institute (PTI) and can lead to professional certification in procurement management. The Universal Public Purchasing Certification Council (UPPC) and the Institute for Supply Management (ISM) recognize training offered under the PTI as an approved source of continuing professional education credit for recertification.

For a full listing of DCAS CTC courses available for the current semester, visit the CTC web site at www.nyc.gov/ctc. To register for CTC courses, contact your campus Human Resources Office.

On-site Courses

The OHRM Professional Development Office works with campus Human Resources Offices to provide many CTC courses on site.  During 2010-11, CTC classes were conducted for employees at BMCC, the College of Staten Island, John Jay, LaGuardia, Queens College, and the Central Office.  In 2012, Medgar Evers College joins the list of CUNY campuses identified previously in providing on-site professional development for their employees.  College Human Resources Offices should contact the Professional Development Office at least two to four months before they wish to offer an on-site course.  Please note that in 2011-2012, campuses must conduct all CTC on-site courses by Friday, June 15.  To inquire about CTC courses for your campus, please contact your college Human Resources Office.