Human Resources Management

The 2011-2012 CUNY Professional Development Program (CPDP) provides courses for employees in various CUNY job groups.  Department directors, managers, supervisors, team leaders, non-managerial professionals, and administrative professionals may participate in a variety of courses designed to enhance their professional competence and personal proficiency.  Professional competency certificate programs assist managers, supervisors, and administrative support professionals in determining their professional and career development plans.  A limited number of on-site technology courses also are available.  All CPDP courses are designed to assist CUNY employees in "working smarter" instead of harder.

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Skills Development Certificate Programs for Managers and Supervisors

Courses for the CUNY managers and supervisors certificate programs have been specifically chosen to equip the CUNY manager and supervisor with cutting-edge managerial competencies and supervisory techniques.  Where required, customization for specific CUNY challenges is incorporated into the design of the course.

CUNY supervisors may take courses in the Supervisors Certificate Program (SCP).  Supervisors must complete three core courses, one leadership course, and one elective course to obtain the certificate. Core courses for the SCP are: (1) Fundamentals of Supervision (foundation course), (2) The Supervisor's Challenge:  Managing Yourself While Managing Others, and (3) Smart Solutions for Unacceptable Employee Behavior.

For managers, the Professional Development Program offers the Managers Certificate Program (MCP).  This certificate also requires the completion of three core courses, one leadership course, and one elective course.  The core courses for the MCP are (1) Foundations of Management (foundation course), (2) Managerial Power Tools:  Motivating, Delegating, Teambuilding, and (3) The Manager in the Middle:  Effective Power Relationships Up & Down.

Elective courses for these certificate programs may be chosen from a list of communications, workplace violence prevention, or leadership courses.  Managerial assessments and exercises completed during the foundation courses will assist participants in determining their elective courses.  To count toward the completion of a certificate, courses must be taken within a two-year period.  Courses may be taken at CUNY locations or at the Citywide Training Center (CTC).

The MCP and SCP elective courses are:

• Communications Courses - Conducting Effective Performance Appraisal Interviews, Creating and Delivering Powerful Presentations, or Giving Effective On-going Feedback
• Workplace Violence Prevention Courses - Resolving Conflict: A Leadership Approach or Creating Workplace Civility
• Leadership courses (for Managers only) - Understanding and Managing Organizational Change or Emotional Intelligence

All participants must meet course prerequisites and eligibility requirements.  Eligible employees are not required to work toward a certificate to register for managerial or supervisory courses.

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Certificate Program for Administrative Professionals

Administrative staff members may take courses that qualify them to receive the Citywide Training Center's Administrative Professionals Certificate (APC).  Three office management core courses, one communications course, and one approved technology course must be completed within a two-year period to qualify for the APC.  Technology courses for the APC must be taken at CTC locations.  For more information about the APC, visit the Citywide Training Center web site at www.nyc.gov/ctc.

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Professional Development and WORKPLACE EFFECTIVENESS Courses

Courses to enhance workplace effectiveness, communications, diversity, and workplace violence prevention are available for various job groups in the 2011-2012 CUNY Professional Development Program. Courses will be offered for department directors, managers, supervisors, professionals, and administrative support staff.

CUNY Professional Development Program courses are scheduled at various times throughout the year from October, 2011, through June, 2012.  Please review the monthly course fliers presented below for course descriptions and dates.