Help / Support - Difficulty Logging into Blackboard

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If you are having difficulty logging into Blackboard you may need to clear your browser's cache or cookies.

Clearing cache and cookies:

Microsoft Internet Explorer (Internet Explorer 8.x)

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Mozilla Firefox

  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

Firefox 3.x and 3.5.x for Mac OS X

  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Apple Safari Safari 3.x, 4.x and 5.x for Mac OS X

  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows

  1. In Safari, click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.

Google Chrome

  1. Click the wrench icon on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.